Privacy Policy

Introduction

Welcome to Hong Kong Bakery & Dim Sum (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the “App”).

Our App integrates with a third-party food ordering platform provided by FrontEats via embedded WebView. This Privacy Policy covers only the data collected and processed directly by our App. For information about data collected through the FrontEats ordering platform (including payment details, delivery addresses, and order information), please refer to the FrontEats Privacy Policy.

By using our App, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

Our App directly collects the following personal information:

• Phone Number: Used for account authentication and login purposes
• Loyalty Points: Session data extracted from the FrontEats platform to display your accumulated loyalty points and rewards within the App

Usage Data

We may collect information about how you access and use the App, including:

• Session data and authentication tokens
• App features accessed
• Device information and operating system

Information We Do Not Collect

Our App does not directly collect the following information. This data is collected and processed by FrontEats through their embedded ordering platform:

• Credit card or payment information
• Name or delivery address
• Order details and history

For details on how FrontEats handles this data, please review the FrontEats Privacy Policy.

How We Use Your Information

We use the collected information for the following purposes:

• Account Management: To create and manage your account using phone number authentication
• Loyalty Program: To extract and display your loyalty points and rewards from the FrontEats platform
• Customer Service: To respond to your inquiries and provide customer support
• Service Improvement: To analyze usage patterns and improve our App and services
• Communications: To send you updates and promotional offers (with your consent)

Third-Party Services & WebView Integration

Our App uses WebView technology to embed the FrontEats food ordering platform. When you place orders, make payments, or enter personal information within the ordering interface, that data is collected and processed by FrontEats — not by our App.

• The WebView displays the FrontEats website within a sandboxed environment inside our App
• Our App reads session data from the WebView solely to retrieve and display your loyalty points
• All payment processing, order management, and personal data handling within the ordering platform are governed by FrontEats
• We encourage you to review the FrontEats Privacy Policy for details on their data practices

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• FrontEats Integration: Your phone number and session data are shared with the FrontEats platform to facilitate authentication and loyalty point tracking
• Service Providers: With trusted third-party vendors who assist in operating our App (e.g., cloud hosting providers)
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, property, safety, or that of our users

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Your phone number and loyalty points data are maintained for the duration of your account's active status and for a reasonable period thereafter as required by law.

Your Rights and Choices

You have the following rights regarding your personal information held by us:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from promotional communications at any time
• Account Closure: Request closure of your account and deletion of associated data

To exercise these rights, please contact us using the information provided below. For data held by FrontEats, please contact FrontEats directly per their privacy policy.

Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and assessments
• Access controls and employee training
• Secure WebView implementation with sandboxing

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy in the App and updating the “Last Updated” date. Your continued use of the App after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: